These Terms and Conditions constitute a written agreement between ourselves and our customer (this being the person(s) who uses our products or services). We and our Customer(s) accept and agree to be legally bound by these Terms & Conditions. Full or part-payment signifies an understanding and acceptance of these Terms & Conditions.
Advance reservations are recommended to prevent disappointment. Such reservations can be made through our website, directly with our telephone booking line or through an approved booking representative (such as Tourist Offices, Hotels and other such outlets). Please be aware that even advanced bookings may still be subject to queues.
Booking Options, Payment & Guarantee
If booking directly online, your credit or debit card details will be requested to complete your purchase and a “print-at-home” ticket will be generated. Full payment, as itemised, shall be debited and your account.
If booking through an approved representative, payment will be taken in accordance with their own terms and conditions of ticket sales. Your reservation is duly guaranteed by the issuing of a payment receipt or tour ticket(s).
Payment (Or Balance Payment)
Full payment (or balance payment, if applicable) must be made prior to completing your experience with us. If a credit or debit card was used to secure your booking, then payment can be debited to this card before the end of your tour or travel. Alternatively, payment may be collected by the driver. Personal Cheque (with guarantee), cash, Visa, MasterCard, Switch, are all acceptable forms of payment. A full receipt can be issued upon request.
Liverpool City Sights Ltd (Company number 09648220) trading as Liverpool City Sights are incorporated and registered in England as private Limited companies under the Companies Act 1985
The registered office of both companies is at 9-11 Glegg Street, Liverpool, L3 7DX. Any company related communications or notices should be served to this address marked for the attention of Mr Philip Olivier, Company Director.
Details of the Officers can be obtained by written application to the Company Secretary all the above address or from Companies House, Crown Way Cardiff CF14 3UZ.
Both companies operate road passenger transport services under an Operators License issued by the North Western Area Traffic Commissioner.
Vehicles are inspected and maintained to the highest standards required under the Public Passenger Vehicles Act I981 and are regularly and independently inspected by officials from the Vehicle Operator Support Agency- (VOSA), often on a random basis.
Liverpool City Sights carry the necessary insurance cover for motor vehicles for which the company concerned is legally responsible and also for Employers Liability Insurance as required by regulation 5 of the Employers’ Liability Compulsory Insurance Regulations 1998.
General Information and Passenger Safety
Both Companies have invested heavily in modem rolling stock – Vehicles often containing enhancements to promote many safety features and full accessibility for disabled passengers to comply fully with the Disabled Persons Act 1993 (DipTAC)
All passengers are carried on buses subject to the provisions of the current and relevant Road Traffic Acts and the Public Service Vehicles (Conduct of Drivers. Conductors. Inspectors and Passengers Regulations (1933).
Under these Regulations the Company may legally refuse to carry any passenger.
Passengers Comments and Suggestions
If you have any comments. suggestions or serious concerns of an operational nature then these should be put in writing to Mr Philip Oliver. Company Director – Enquiries or queries of a more routine nature can be dealt with by telephone 0151 298 1253 or by emailing Dale@liverpoolcitysights.com
Every effort will be made by the Company to operate to the Timetable as printed in its publications or when operating a contract service on behalf of a commissioning authority, but in no circumstances will it be liable for any loss, inconvenience or delay caused through any failure to operate as advertised.
The Company, reserves the right to alter, suspend or withdraw any journey so advertised without prior notice being given
If you feel that the timings have left you dissatisfied with the service and wish to launch an official compliant, please do do in email to firstname.lastname@example.org
The Company employs and trains its personnel to the highest standards Abuse (or assault) of its employee will not be tolerated under any circumstances and the Company will press for the heaviest penalties against offenders.
Boarding and Alighting from vehicles
Passengers boarding and alighting from moving buses do so at their own risk. All slops are request stops and passengers wishing to board a bus at a recognized stopping place should give a clear hand signal On “Hail and Ride” sections of route the driver will only stop where it is safe to do so.
Passengers wishing to alight from a vehicle should signal the driver in good time by pressing the bell situated at intervals in ie vehicle saloon – ONCE. Please then remain seated (or where the carrying capacity indicates) any standing, passengers should firmly take hold of grab rails until the vehicle stops.
Prams, pushchairs and wheelchairs
Prams and pushchairs should be folded and stowed in the luggage rack of the vehicle and will be conveyed free of charge, but at the owner’s risk provided that they do not block gangways of impede the free flow of movement for other passengers.
Wheelchairs (and occupants thereof will be conveyed on suitably) equipped vehicles where there are designated wheelchair facilities in the spaces provided especially for this purpose on the vehicle, at the appropriate fare for the journey made. Wheelchairs must be securely anchored before the vehicle moves off.
Drivers should be advised beforehand if kneeling ramps need to be activated to facilitate easier boarding and alighting from the vehicle.
Tickets and Fares
Tickets are sold in accordance with the provisions of the current Public Service Vehicles (Conduct of drivers, Conductors and Passengers) regulations.
A valid ticket issued on one of the Companies vehicles is a receipt for the fare paid and an authority to travel. By purchasing a valid ticket or using a valid travel pass the person so doing becomes bound by these Terms and Conditions of Carriage of the Company.
It is the passengers responsibility to ensure that a valid ticket is obtained from the driver or conductor at the time of purchase and before the journey is made. Any discrepancy should be immediately brought to the drivers/conductors attention and before the journey has commenced.
Should change be necessary for the completion of a cash transaction this must be obtained in full at the time of the ticket purchase, otherwise the company excepts no liability for the refund of any monies due.
Tickets must be retained during the full journey and must be produced on demand to any authorised official showing proper identification and having just cause to examine the tickets issued. Valid travel passes accepted as part of any service contract conditions are for this purpose counted as valid tickets and similar conditions apply.
Tickets are valid from the stage point printed on the ticket to the appropriate other stage point in accordance with the fare charged and as shown in the Companies fare lists. Passengers are requested to state their destination clearly at the time of ticket purchase. Passengers who travel beyond the stage point for which their ticket is valid will be charged the ordinary fare for the additional distance travelled. Any passenger leaving or attempting to leave the bus without having paid the correct fare or is not in possession of a valid ticket or pass for the journey, will have committed an offence and will be liable to prosecution The Company will press for the heaviest penalties against such offenders.
Passengers will not be issued with two or more tickets on any one unbroken journey in cases whereby in so doing a reduction in the authorised through fare could be obtained.
Fare tables are available from the driver or conductor of the bus or may be inspected at the Companies Operating Centre.
Carriage of Children
Unless otherwise stated in the contract conditions of the commissioning authority under which the service is operated by ACE Travel on their behalf, one child under five years of age, not occupying a seat, may travel free with a fare-paying passenger (pass holders are deemed to be fare paving passengers). Children between the ages of five and until reaching their sixteenth birthday usually travel at a reduced rate. Unaccompanied children under the age of’ five years will not be conveyed except on certain designated services especially designed for this purpose and where a responsible adult is deemed to in charge.
Carriage of Animals
Only small animals are to be transported and this is dependent on the driver being happy with the size and temperament of the animal.
No charge is made for dogs accompanied by registered blind or hearing impaired passengers providing that they are in possession of ‘a valid pass suitably “officially endorsed” and this is shown to re driver-operator/conductor
at the commencement of the journey to be made.
All dogs must be kept on a short leash at all times and travel on the floor of the saloon of the vehicle. On double deck vehicles dogs must travel in the upper saloon. But passengers making legitimate requests to take dogs into the lower saloon may do so at the discretion of the driver-operator/conductor.
The Company reserves the right to refuse to carry any dog (including guide/hearing dogs) if in the opinion of the driver-operator/conductor to do so would jeopardise the safety of the other passengers. In the interests of health and safety the Company policy is to convey only one dog in each saloon at any one time.
Unless specifically advised the Company does not accept any staff pass issued to an employee or spouse/partner of any other bus operator. Such persons must pay the appropriate fare for the journey (see Tickets/Fares above). Any employee pass or previous employee pass must first be given the go ahead by management.
Luggage may be carried free of charge at the owners risk provided that it does not cause annoyance or inconvenience to other passengers or obstruct the crew of the bus. Unaccompanied luggage will not be conveyed under any circumstances.
Dangerous or Inflammable Articles
Articles of an explosive, corrosive, inflammable or dangerous nature (including inflated balloons) are not allowed on buses and will not be conveyed.
In accordance with the P.S.V. Lost Property Regulations (embodied in the Lost Property regulations of the Road Traffic Act, 1930). any person who finds property left on a bus is required to hand it, in the state in which found immediately to the driver-operator/conductor, who should note full particulars and submit the articles(s) together with full details to the companies office at the end of the duty that day.
Any person leaving property on a company vehicle should immediately report the loss (by telephone, or email) to the company operating centre at 0151 2981253 or Dale@LiverpoolCitySights.com
Lost property is handled by the Company in accordance with the above regulations and may be recovered from the operating centre. It is advisable to check that the article has been handed in and to arrange a mutually convenient time before making the journey to collect the property.
Before returning any property to the owner, the company is entitled to ascertain by all reasonable means, that the person(s) making such a claim are (is) the legal owner(s) of the property and shall, once this is established, be entitled, where property is forwarded onto the claimant, to make a charge for the recovery of all reasonable costs for postage and packaging incurred The company will make no charge for storing items awaiting personal collection
Please note that any property handed in of a perishable nature, if not claimed within 48 hours of being handed into the company for safe keeping, shall be disposed of. All other items, if not claimed after three months, will become the property of the company and may be disposed of in any manner in which the company see fit.